Amazon change guts Apple Wallet order tracking

A recent Amazon email change has made one of Apple Wallet’s more useful newer features far less helpful. The issue affects order tracking, which Apple significantly improved in iOS 26 by using AI to scan users' email inboxes for order information and automatically add purchases to the Wallet app.

That upgrade mattered because Apple Wallet’s built-in order tracking had existed for years, but depended on retailer support that rarely came. With the iOS 26 change, orders from major stores such as Amazon and smaller independent sellers could appear in Wallet without merchants needing to integrate anything.

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Now that appears to be breaking down for Amazon shoppers. According to 9to5Mac, Amazon is rolling out order emails that no longer list the actual products purchased. Instead, the messages describe items only in broad category terms. In one example cited by the publication, an order for three packs of diapers appeared in Amazon’s email as “3 Drugstore Items.”

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Because Apple Wallet relies on those emails for details, it can no longer show meaningful product information for affected Amazon orders. That also makes Wallet notifications less useful, since users may see shipping updates without knowing what the package actually contains.

The change does not only affect Wallet. 9to5Mac says Amazon’s order-related emails themselves are now less informative, and the publication says it is not aware of any way to opt out or restore full product details.